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About us

Vision of the healthcare system To become a health system where quality healthcare is available to everyone, according to the principles of comprehensiveness, accessibility and solidarity.   Mission of the Croatian health insurance Our mission is to rationally invest the funds of insured persons in...
15.10.2013

2. Directive 2011/24/EU

Obligatory prior approval Under the provisions of the Directive 2011/24/EU, transposed into the Compulsory Health Insurance Act, based on the fulfilment of all the prescribed provision, the insured persons are entitled to receive scheduled treatment even in private practices in other Member State of the Europ...
27.06.2020

In which health care facilities can EHIC/PRC be used?

EHIC or PRC can be used in contracted healthcare institutions and contracted healthcare workers in the country of temporary stay. These institutions and workers have to be a part of the compulsory health insurance system.
14.12.2020

3. Time limits for rendering decisions

According to the Article 101 of General Administrative Procedure Act (Official Gazette, no. 47/09 and 110/21), when deciding directly upon the request of a party an official person shall render the decision and deliver it to the party without delay and no later than within 30 days following the receipt of an ...
02.01.2023

What rights are guaranteed to me under the Directive 2011/24/EU?

Directive 2011/24/EU of the European Parliament and of the Council of 9 March 2011 on the application of patients’ rights in cross-border healthcare - Directive 2011/24/EU entitles you to receive the necessary healthcare or planned treatments, under the provisions stipulated by the Directive, and wi...
14.12.2020